Refund policy
Last Updated: June 2026
At OQLO Glasses, we are committed to providing a smooth shopping experience and reliable customer support. Please review the following after-sale policy before making a purchase.
Order Processing
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a tracking number via email.
Delivery Times
Estimated delivery times vary depending on your location:
- Europe, North America, Australia & New Zealand: 6–20 business days
- Other regions may require additional transit time.
Delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, public holidays, carrier delays, or other circumstances beyond our control.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos or videos clearly showing the issue
- A brief description of the problem
After review, we may offer:
- A replacement product
- A partial refund
- A full refund
depending on the nature of the issue.
Incorrect or Missing Items
If you receive the wrong product, incorrect variant, or your order is missing items or accessories, please contact us within 30 days of delivery.
After verification, we may provide:
- A replacement item
- Missing accessories or components
- A partial refund
- A full refund
where appropriate.
Orders Lost in Transit
If your order has not arrived within the expected delivery window, please contact our support team.
Orders may occasionally experience carrier delays. We will investigate the shipment and work with the carrier to determine the appropriate resolution.
Orders Marked as Delivered
If tracking information shows that a package has been delivered but you cannot locate it, please:
- Check with household members and neighbors.
- Contact your local carrier.
- Contact us for assistance.
We may require additional documentation during the investigation process.
Order Cancellations
Orders may be canceled only before processing begins.
Once an order has entered processing or fulfillment, cancellation requests cannot be guaranteed.
Return Policy
Please refer to our separate Return Policy for information regarding return eligibility and final-sale products.
Contact Us
For any after-sale assistance, please contact:
Please include your order number when contacting support so we can assist you as quickly as possible.